Signature
Guest Management System
Our team of highly experienced reputation enhancers have accomplished top ten positions across various review portals. Join us to ensure you exceed guests’ expectations and promote happiness over simply satisfaction. Together, we will:
- Act as your Ambassador for reputation
- Train your staff to practice a positive ‘attitude of gratitude’
- Provide a Happiness Advisor to enhance levels of happiness and wellbeing among staff and guests
- Increase positive reviews
- Assist in minimising negative reviews
- Maximise hotel revenue through greater reputation.
- Liaise with hotel guests on your behalf and increase loyalty for direct business
- Grow your brand equity tremendously
An intuitive
complete solution
Know
your guests
View guest stay history, including reservation details, rate, property, booking channel, and upsell requests. Resolve
issues quickly
Use our ticketing system to communicate a guest complaint to a relevant person or department. Understand guest satisfaction
Gain precise insight into the guest experience by viewing past survey results to see a guest’s overall satisfaction with your hotel(s).Manage your online reviews from one place
We aggregate online reviews from different sites into a single, customizable dashboard, giving you the insights you need to drive your business forward.Turn data
into insights
Leverage your rich guest data to identify how to better serve and communicate with your guests to make data-driven decisions, turning insight into action to improve guest satisfaction and drive revenue. Unveil Patterns & Opportunities
Know your top geographies, understand how far in advance guests book, length of stay, number of nights, seasonal trends, and lifetime stays to unveil patterns and opportunities.Guest Happiness Surveys
Gather valuable feedback directly in and post stay
Gather valuable feedback directly from guests with our customizable surveys before they share it on third party websites. Automate follow-up on guest feedback and assign duties to ensure guests feedback is attended to in a timely manner. Our surveys tool allows you to create effective in-stay to surprise and delight your guests and turn them into brand advocates. Sending post stay surveys allow you to gather guests feedback directly before they go on third party. Hotels are able to create multiple surveys with questions based on specific hotels, segments or guest types.
It is key to monitor and understand guest feedback and use it to make data-driven decisions to improve guests experience, drive revenue and build loyalty.
Sentiments Analysis
Being able to get behind your guests feedback and deeply understand their sentiments is critical. With Signature Guest Management System hotels are able to gain a deeper understanding of their guest sentiments that drive their rating in order to improve guest satisfaction. Our semantic analysis provides hotels with in-depth breakdown of their reviews, helping them identify and react on the factors that most affect their guest experience.
Intuitive dashboard & reporting
Make data driven decisions to increase revenue & loyalty
In today's data-driven world, knowledge is power. Our dashboard provides you with the full view of your guests reviews, sentiments, ranking and response allowing you to manage guest feedback more easily while giving you a view on important data points. Our reports are designed to help you set goals, track performance and benchmark how you are doing against your competitive set. Signature Guest Management system collects and analyzes guest feedback across multiple properties to get a complete view of your guests.
Signature
Email Marketing Solution
Email
builder
Our easy to use email builder makes it easy to create inspiring, responsive and effective hotel emails that adhere to your brand guidelines. Personalised
communication
Using guest data combined with Signature Email Marketing Solution, hotels can deliver personalized experiences through sending personalised emails to improve ratings on review sites and increase direct revenue. Segmentation
& targeting
Signature Email Marketing Solution helps hotels optimize their guest experience by segmenting and targeting their potential guests and sending them personalized communication to drive direct bookings and increase loyalty. Hotels can easily send segmented emails based on engagement, stay history, geography and much more. Campaign revenue
reporting
Our system allows you to monitor, track and benchmark your campaigns at the property and group level with real-time reports. The system also allows you to compare against previous campaigns and other properties in your portfolio to continuously improve your campaigns. Track. test. analyze. optimize campaigns & messages
- Send promotional emails in minutes
- Automate the guest journey with lifecycle drip campaigns
- No coding or design skills required. Use templates
- Make every communication feel personal
- Understand what’s working to increase revenue and loyalty
- Intuitive dashboard for reporting & analytics
