Engagement
& Reputation
Engaged guests are more valuable guests. With enhanced personalisation and insightful, actionable analytics, we help you increase – and leverage – guest engagement to the point where guests become advocates and earned media makes paid media worthwhile. In other words, you’re reaping the benefit of all that positive sentiment. Our approach to social media doesn’t stop at managing your profiles and monitoring keywords. We also employ proven tools and tactics to ensure your online reputation is consistently positive – and stays that way, come what may.
Signature Guest Management System
Our Signature Guest Management system enables you to better understand your guests and gain data-driven insights. With easy access to your guests’ profiles, stay history, campaign engagement, post-stay surveys and much more, you can understand your guests, personalise their experience and drive loyalty.
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Improve your ranking on review sites
Our experts will help you manage your online reputation and operationalise guests’ feedback, in order to enhance the guest experience, improve your property’s ranking on review sites and take your guest engagement to the next level.
Leverage Review to improve reputation
Did you know prospective guests look for reviews at the most critical stage in the booking process? Did you know you can leverage guest reviews to increase direct bookings, drive revenue and build loyalty?
Stay connected with your guests
Through our powerful and intuitive Signature Guest Management System, hoteliers are able to maximise revenue by getting to know their guests, understanding their behaviour, anticipating their needs and executing expertly targeted marketing campaigns.
